Returns & Exchanges Policy
At The Red Carpet, we want you to be completely satisfied with your purchase. If your new rug doesn't perfectly fit your space, you can return it within 14 days of delivery in its original condition.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for the return.
Prepare the Package
Ensure the rug is clean and unused. Roll it tightly and wrap it securely in its original packaging or equivalent protective plastic.
Schedule a Pickup
Our courier service will coordinate a convenient time to collect the item directly from your doorstep at a pre-arranged shipping fee.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing